Our client onboarding process

Initial contact​

• You reach out to us through our website, social media, or word-of-mouth.

• We respond promptly to acknowledge your inquiry and express our enthusiasm for a potential collaboration.

• We schedule a discovery call or meeting with you to understand your needs, goals, challenges, and expectations.

• We will send you a pre-activity screening and health appraisal questionnaire to complete prior to our meeting.

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Discovery Call

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• The discovery call is a 30-60 minute conversation between you and the coach.

• During the call, we discuss our coaching approach, qualifications, program details, fees, and the value you can expect to receive.

• We will ask you questions about your goals, challenges, and what you hope to achieve through coaching. Finally, we assess and interpret the responses from your medical questionnaires.

• You have the opportunity to ask us questions and assess if our expertise aligns with your requirements.

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Proposal

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• Before offering a contract, we may obtain any necessary medical clearance, discuss terms and conditions, and ensure safety aspects are addressed.

• If you decide to move forward, we will send you a formal proposal.

• This proposal outlines the specific details of your coaching program, including objectives, duration, frequency, session formats, fees, and the terms of the agreement.

• You will have the opportunity to review the proposal and ask any questions before signing it.

Contract and Agreement

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• If the proposal is signed, we will enter into a contract and agreement that outlines the terms and conditions of your coaching program.

• The contract includes details such as duration, payment terms, confidentiality, cancellation policy, and any other relevant terms we both agree upon.

• If you choose in-person training, we will assist you with registration at the training facility (membership cost not included and may vary).

Initiation

• Once the contract is signed and any necessary payments are made, the coaching program officially commences.

• We will schedule an onboarding session with you to set clear expectations, establish coaching objectives, and define the coaching process.

• Regular coaching sessions take place as per the agreed schedule.

• We will provide ongoing support, guidance, and necessary resources to you throughout the program.

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